Help & FAQ
Questions, answered
The things providers, agents and students ask most. Can’t find it? Email contact@enrolmate.io and a human replies within one business day.
For providers
How do we claim our catalogue?
Your programmes are almost certainly already listed. Find your provider page, submit a claim, and we set up a scoped console for your admissions team, usually within one business day.
What does it cost?
Claiming your catalogue is free. The platform is a subscription; enrolments that reach you through the agent network also carry the success fee that network already runs on. See pricing.
How do applications reach us?
Document-complete applications arrive through the channel you already use: Wisenet API, Enroller, your own portal, or a structured email pack. Your team reviews complete files, not half-finished forms.
Can Enrolmate help with UIP reporting and the Export Education Levy?
Yes. It’s a core part of the roadmap for unfunded international providers. You can already record Group 1 enrolments and preview your Export Education Levy (0.89% of international tuition per trimester) in the console; generating the UIP submission file is in progress.
Who can see our applicants’ data?
Only your organisation sees applications submitted to you, and only the details needed to assess them. Access is scoped server-side by role, and every sensitive action is audit-logged.
Agents & advisers
Is it free for agencies?
Yes. The full caseload tooling costs nothing. You keep 100% of the commission on your own provider agreements, and an 80% share when a placement is platform-routed.
How do I get an account?
Create a free agency account and your workspace is ready straight away. Licensed immigration advisers join by invitation, because adviser access is gated on IAA licence verification.
What happens if a client changes agents?
Commission on an enrolment follows the agent who processed it, even after the student moves their file to someone else.